Part I. Sounds interesting : The nature of sound -- Hearing -- Listening -- Part II. Sound affects : The emperor's naked! -- The main classes of sound -- The golden rules of sound -- Some new tools -- The SoundFlow (TM) model -- The sounds of brands -- Part III. Sound practice : BrandSound (TM) in practice -- Product sound -- Customer spaces -- Shops and retail spaces -- Hotels, restaurants and bars -- Staff spaces -- Health clubs and spas -- Public spaces -- The telephone -- The web -- Postscript: the future